Shipping policy

Shipping Policy

Order Processing

Orders are processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed the next business day.

Estimated Delivery Time

Once your order has shipped, delivery typically takes 4 to 8 business days. Please note:

  • This is an estimate, not a guarantee. Delays can occur due to carrier issues, weather, customs, high-volume periods, or incorrect addresses.
  • Delivery time starts when your order ships, not when it is placed.

Shipping Rates

Free shipping on all orders, with no minimum purchase required. The price you see at checkout is the price you pay for shipping: $0.

Order Tracking

When your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 24 to 72 hours to update after the label is created. If you haven't received tracking within 5 business days of ordering, please contact us.

Shipping Destinations

We ship primarily within the United States. We also ship to Canada, the United Kingdom, Ireland, Australia, and New Zealand. If your country is available at checkout, we can ship there. Delivery times for international orders may vary slightly from the estimate above. Some carriers cannot deliver to P.O. boxes, and we are unable to deliver to addresses that are incomplete or undeliverable.

Customs, Duties, and Taxes

For orders shipped outside the United States, any customs fees, import duties, or taxes charged by your country or carrier are the responsibility of the customer.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If your order is returned to us due to an incorrect or incomplete address, we may charge a re-shipping fee.

Multiple Packages

Orders containing multiple items may ship separately and arrive on different days. You will not be charged extra shipping for split shipments.

Lost, Delayed, or Damaged Packages

  • Delayed: If your order has not arrived within 10 business days of shipping, contact us and we'll investigate with the carrier.
  • Lost: If the carrier confirms your package is lost, we'll send a replacement or issue a full refund.
  • Damaged: If your order arrives damaged, email us within 14 days of delivery with photos, and we'll make it right.

Order Changes and Cancellations

Because we process orders quickly, changes or cancellations are only possible before your order ships. Contact us as soon as possible at supportfreshpuppers@gmail.com