Terms of service

Terms of Service

Welcome to Fresh Puppers. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By visiting our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site.

In these Terms, "Fresh Puppers," "we," "us," and "our" refer to the store operating this website, and "you" refers to the visitor or customer.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By placing an order, you confirm that you meet this requirement.

2. Products and Descriptions

We make every effort to display our products and their colors, features, and descriptions as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are completely accurate, current, or error-free. Actual results may vary from dog to dog.

3. Pricing and Availability

  • All prices are listed in U.S. dollars (USD) unless otherwise stated.
  • Prices and availability are subject to change without notice.
  • We reserve the right to limit quantities, refuse or cancel any order, or discontinue any product at any time.
  • In the event of a pricing or typographical error, we may cancel the order and refund your payment in full.

4. Orders and Payment

  • Placing an order is an offer to purchase. We reserve the right to accept or decline any order for any reason, including suspected fraud, unauthorized activity, or product unavailability.
  • Payment is due at the time of purchase. We accept the payment methods shown at checkout.
  • You agree to provide current, complete, and accurate purchase and account information.
  • Payments are processed by secure third-party payment providers. We do not store your full credit card details.

5. Shipping and Delivery

Shipping times, costs, and conditions are described in our Shipping Policy, which forms part of these Terms.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

7. Product Use and Pet Safety

  • Our products are intended for use on dogs only, and only as directed on the label or product page.
  • Always read the label and instructions before use. Discontinue use and consult your veterinarian if your dog shows any sign of irritation, allergic reaction, or discomfort.
  • If your dog has a pre-existing medical or dental condition, is pregnant or nursing, or is taking medication, consult your veterinarian before using any new product.
  • Keep out of reach of children.

8. Not Veterinary Advice

Statements on this website have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Content on this site is for general information only and is not a substitute for professional veterinary advice, diagnosis, or treatment. Persistent bad breath can be a sign of a medical condition, so please consult your veterinarian if it continues.

9. Intellectual Property

All content on this site, including text, graphics, logos, images, and design, is the property of Fresh Puppers or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without our prior written permission.

10. User Conduct

You agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Transmit viruses, malware, or any harmful code
  • Scrape, copy, or misuse our content or data
  • Submit false, misleading, or fraudulent information

11. Third-Party Links and Services

Our site may contain links to third-party websites or use third-party services (such as payment processors and shipping carriers). We are not responsible for the content, policies, or practices of third parties.

12. Disclaimer of Warranties

Our site and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific results, and results may vary.

13. Limitation of Liability

To the fullest extent permitted by law, Fresh Puppers and its owners, employees, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Fresh Puppers and its affiliates from any claim, loss, or demand, including reasonable attorneys' fees, arising from your breach of these Terms or your misuse of our products or site.

15. Governing Law and Disputes

These Terms are governed by the laws of Spain, without regard to conflict-of-law principles. Nothing in these Terms affects any mandatory consumer rights you may have under the laws of your country of residence. Before filing any formal claim, you agree to first contact us at supportfreshpuppers@gmail.com and try to resolve the issue informally for at least 30 days.

16. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page, and your continued use of the site constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Email us at supportfreshpuppers@gmail.com.